What is the final shipment date for my recycle product(s)? The recycle product(s) must be shipped within thirty (30) days from the date the recycling kit and shipping instructions are received. » Back to top
Can I recycle multiple products? Yes. One projector for recycle will be accepted per one new eligible Mitsubishi projector purchased. » Back to top
Who pays for shipping and recycling fees? You are responsible for the shipping costs to return your product for recycle. Recycling fees are paid for by Mitsubishi. » Back to top
How do I ship my product? Within 7 to 10 business day of validating your proof of purchase you will receive a recycling kit and shipping instructions in the mail. You are responsible for the packing of your current product according to the instructions provided and the return shipping of your projector for recycle. You may ship using the shipping carrier of your choice. You have 30 days from the day you receive the shipping instructions to return the product(s). » Back to top
Are you experiencing issues with navigating through or exiting an area of the Mitsubishi Recycling Program web site? If you are experiencing problems navigating through or exiting an area of the site, this may be related to bad/corrupt cookies on your PC. A quick and easy way to correct a bad or corrupt cookie is to delete your cookies and restart your browser session. Below is a quick "delete your cookies" tutorial based on browser type. *Make sure you close (exit) your browser and open a new browser before you begin. 1. Open Internet Explorer, click the Tools menu and choose Internet Options. 2. Click the Delete Cookies button. 3. Click OK. Windows Internet Explorer 4: 1. Open Internet Explorer. 2. On the view menu, click Internet Options, and click the Settings button. 3. Click the View Files button. 4. Click the View menu and Select Details. 5. Highlight the cookies you wish to delete, and then press the Delete key. Windows Netscape 4.x: 1. Locate the Netscape folder on your hard drive (usually located in c:/Program Files/Netscape/). 2. Double click the Users folder within the Netscape folder. 3. Double click your Profile Name folder (this will usually be your username). 4. Click the cookies.txt file once to highlight it, then click the File menu and choose delete. Netscape 7: 1. Click the Tools menu and choose Cookie Manager. 2. Choose Manage Stored Cookies from the submenu. The Cookie Manager window opens with a list of all the cookies stored on your computer. 3. Select one or more cookies and click Remove Cookie, or click Remove All Cookies. » Back to top
Is a new product purchase required in order to participate in the Mitsubishi Recycling Program? Yes. You must purchase a new eligible Mitsubishi Projector for every projector for recycle. » Back to top
What is the transaction date? The transaction date refers to when you have agreed to move forward with the recycle process and is assigned a claim number. It would be recognized by accepting the terms and conditions on the web pages, and selecting the "Confirm and Submit" button. » Back to top
What is an acceptable Proof of Purchase (POP)? Acceptable forms of proof of purchase are a sales invoice (preferred); a packing slip (must provide your name, purchase date, purchase amount, model and serial numbers). What is NOT an acceptable form of a proof of purchase: Purchase Orders, Order Confirmations, and Order Acknowledgements. » Back to top
What if I have other questions? You may also email us at mitsubishirecycle@marketvelocity.com. » Back to top
